Questions and answers

How much does the app cost? After the 14-day trial period — from 790 ₴ per month, depending on the number of active warehouses; paying for a year comes with a 20% discount. Special terms for Auspex customers — message us on Telegram. See Plans and payment for details.

What happens if I do not pay after the trial period? The module switches to view-only mode: reports and tabs work and data is kept, but you cannot post documents, reserve or write off. After payment everything resumes.

Do warehouses that are turned off count towards the plan? No. The plan counts only warehouses that are turned on.

Why did stock not change after I created a document? A document changes stock only after it is posted. Open the Проведення (Posting) tab and click Провести (Post), or move the document to the «Проведено» (“Posted”) stage.

How do I enter stock that is already in the warehouse? With a «Прихід» (“Receipt”) document of the «Оприбуткування» (“Stock addition”) type: the warehouse, the products, the quantity and the unit price as the cost. See Quick start.

Can I change the stock field on the product card manually? No: the module maintains it and will overwrite a manual value. Change stock with documents — a receipt, a write-off or a stocktake.

Can I post a document with a past date? Yes, if stock does not go negative anywhere from that date on and the date is not earlier than the lock date. The module shows the consequences and recalculates cost. See Cost.

Can I delete a warehouse? No, you can only turn it off: posted documents refer to it. A warehouse that is turned off is not offered in new records and does not count towards the plan, and its history stays in the reports.

How is cancelling posting different from voiding? After cancelling, the document can be changed and posted again. A voided document is closed for good. Both actions remove the document’s movement and are possible only if stock does not go negative anywhere afterwards.

How is cost calculated? As a weighted average per product, one for all warehouses. A transfer does not change it. See Cost.

How do I add a surplus to stock or write off a shortage after counting the goods in the warehouse? With an «Інвентаризація» (“Stocktake”) document: click Заповнити залишками (Fill with stock), enter the actual quantities and post it. The difference becomes a surplus or a shortage.

Why did the reserve not appear right after I changed the products in a deal? Uspacy does not notify the module when the products in a deal change. The module checks the deal when you open the Резерв (Reserve) tab, every 15 minutes and at night. To check right now, click Зарезервувати (Reserve).

Which deal gets the goods if there is not enough for two deals? The deal the module processed first. The second one gets a partial reserve and a comment about the shortage.

What happens if I move a deal back after the write-off? Stock does not change. To return goods to the warehouse, click Оформити повернення (Create return) on the Резерв tab and post the document it creates.

Can I reserve without a warehouse in the deal? Yes, if a default warehouse is chosen on the Склади (Warehouses) tab. Otherwise a deal without a warehouse is not reserved.

Who can configure the module? The owner and administrators of the Uspacy portal. On the module screen, other employees see only the «Залишки» (“Stock”) and «Рух товарів» (“Stock movement”) reports, and only in quantities.

Do employees see cost and profit? No. Only the portal owner and administrators see cost, stock value, revenue and profit. An employee sees quantity, reserve and documents; the «Валовий прибуток» (“Gross profit”) report is not shown to them.

Who can post documents? Anyone whom Uspacy allows to edit the document; those who can only view it see «Немає права змінювати запис в Uspacy — це може зробити користувач з правом редагування» (“No permission to change the record in Uspacy — a user with edit permission can do this”). Anyone who can open the deal sees the Резерв tab, but Списати (Write off) and Зняти резерв (Release reserve) work only for those who can edit it.

What time zone are the dates in? The time zone of your Uspacy profile — the same as in other sections of Uspacy.

What happens to the data if I remove the app? The «Складські документи» (“Stock documents”) object, the records, the «Склад» (“Warehouse”) field and the templates remain in the portal. The module’s accounting data is kept for 30 days: if you install the app again within that time, accounting continues with the same stock. After 30 days the accounting data is deleted. When the app is removed, a paid subscription is cancelled at the end of the paid period, so the card is not charged again; if you come back sooner, renew it with the Змінити тариф (Change plan) button.

Can one portal see another portal’s data? No. Each portal’s accounting is kept separately.

What language is the interface in? Ukrainian.

Did not find an answer? See If something is not working or write to the support chat.