SMS Marketing: SMS + Viber — free
Free. Bring customers back and close deals faster: SMS & Viber campaigns from your CRM, automatic messages on pipeline stages, and Viber→SMS fallback.
Auspex — CRM implementation and sales automation
Sales under control in 30 days — a CRM shaped around your process
Auspex is a CRM implementation and business-automation firm. Since 2015 we have shipped 1,500+ projects for 1,200+ companies across Ukraine, Spain, and the EU. We pick the CRM that fits a company’s process and set it up: implementation takes 4–6 weeks, starts from €950 and includes 30 days of support.
Updated
We don't sell one CRM — we pick the right one for your process and adapt the system to you, not the other way around. For companies with 10–200 employees.
Get a Free Audit →20+
YEARS team CRM expertise
1,200+
COMPANIES automated
1,500+
PROJECTS delivered
5
CRM platforms + a bulk-email platform
↳ FAMILIAR?
Sound familiar?
01
Leads arrive from Instagram, WhatsApp, email, your website, and phone calls — scattered across different apps. A manager forgot to call back — the customer went to your competitor within 2 hours.
02
You ask "What's our conversion rate this month?" — and nobody can answer. Because the data lives in Excel, in a manager's notebook, and in Telegram chats.
03
Your key sales rep quit — and took all customer contacts on their phone. No database. No communication history.
How much is this costing you?
Every lost lead is real money. Do the math on your own numbers: leads per day × your average deal × the share you lose. Even 10-15% in most businesses adds up to tens of thousands of euros a year that simply vanish. On the free audit we calculate that figure for you specifically.
Meanwhile, your competitors already use CRM: they see every lead, track their team, and get automated reports every Monday. Their customers get a response in 5 minutes — yours wait 5 hours.
Every week without a system is a week you're paying salaries for work that could be automated.
Where it leaks
Every untracked lead is money walking out.
A sales team in a 10–200 person company without a system. Watch where the deals go — and what a configured pipeline puts back.
▸▸ With Auspex
41% +23% kept
Closed — with a pipeline that never forgets
↳ Illustrative figures for a representative SMB pipeline.
↳ WHAT WE DO
How Auspex Gets Your Sales Under Control
We don't just set up CRM — we adapt the system to your processes
01
CRM Implementation
Full cycle: process audit → CRM selection for your business → configuration → team training → post-launch support. Not a "box with 200 features", but a tool tailored to your tasks.
2–4 weeks
02
Business Process Automation
Leads distribute themselves across your team, the system reminds reps to call back and runs follow-ups for you — no customer slips through. Every Monday you get a report in Telegram without a single extra click. Your team sells — the system handles the routine.
40–60% less manual
03
CRM Audit
Already have a CRM but it's "not working"? We'll diagnose it: what's configured, what's not, where the bottlenecks are. In 2-3 days — an optimization plan with specific steps.
2–3 days
04
Custom CRM Applications
Need a module that doesn't exist in your CRM? Custom integrations, calculators, reports, automations — built for your processes, so what used to take half a day now takes one click.
Per project
↳ HOW WE'RE DIFFERENT
What Makes Us Different
01
We adapt CRM to your processes — not the other way around
Your business is unique. We don't force you into templates — we study how you work and configure the system around your real workflows. If a CRM doesn't match how your team actually operates, nobody will use it.
02
We start small — 3 features, not 200
Complex systems from day one are a recipe for failure. We launch your CRM with the minimum viable set of features, then expand as your team gets comfortable. The result is a system people actually use.
03
We stay after launch — 30 days of support included
Implementing a CRM is only half the job. We support your team for 30 days after go-live: answering questions, solving problems, and training anyone who falls behind.
04
We speak your language
Literally: Ukrainian, Russian, English, Spanish. And figuratively: we speak business, not IT jargon. You'll always understand what's happening and why.
↳ HOW WE WORK
How We Work
1 Step 1
Audit
We analyze your sales processes: where leads come from, how they're handled, where they're lost. You receive a map of weak spots and priorities — what to fix first to stop losing money.
2 Step 2
Selection & Setup
We select the right CRM for your business. Configure funnels, automations, messenger and telephony integrations. Not 200 features — just the 10 you need.
3 Step 3
Training & Launch
We train your team on real tasks. Start with 3 core features — so managers adapt, not resist.
4 Step 4
Support
After launch, we're here: answering questions, fine-tuning, adding automations as your team gets comfortable.
↳ PLATFORMS
CRM Systems We Implement
Uspacy
Ukrainian CRM system. A unified workspace for managing key processes with a focus on results.
monday.com
Project management, CRM, and process automation platform. Flexible, visual, scalable.
Pipedrive
CRM for sales optimization. Main goal — help track deals and effectively interact with customers.
Zoho
Integrated platform: CRM, automation, analytics — for making informed decisions.
SendPulse
Multichannel automation platform: email, chatbots, SMS, web notifications. A bulk-email platform, not a CRM.
B
Bitrix24
All-in-one business platform: CRM, project management, telephony, communications. We implement it as a Bitrix24 Gold Partner in EU markets; in Ukraine we deploy Uspacy. Existing portals we support and develop.
Our apps for Uspacy
We ship some of our solutions as ready-made apps — you can install them without a separate project.
Warehouse & Inventory
Warehouses, receipts and write-offs, stock reserved by deal stage, cost of goods and reports — right inside Uspacy, no separate accounting app.
↳ STACK
All partners → 
↳ CASE STUDIES
Businesses like yours — and what changed
GRO
Problem
An Apple-tech retailer handling ~10 website orders a month, with inquiries scattered across chat threads, no process control, and orders getting lost as volume grew.
Solution
Full-cycle CRM implementation since 2021: process mapping, configuration, custom development and team training, followed by CRM-to-ERP synchronization and Ringostat telephony with call tracking.
Result
As the GRO team put it in the Ringostat case: from ~10 orders a month to ~10 a day, with an average call length of ~1:20. The growth is the GRO team’s own work; the CRM and the CRM↔ERP order flow kept it manageable. Joint case on the Ringostat blog.
02/03
Real estate · Spain
Real estate agency in the Canary Islands
Problem
The agency sells property, lets it long-term, works with new developments and handles deals for clients from many countries. For years it ran on its own CRM, which held the photo catalogue, owners and clients and fed listings to portals and the agency websites. It had no rentals section, a person who sold and later bought was entered twice, and website enquiries were assigned by hand. The move had to keep portals and websites getting the same data.
Solution
Phase 0: brief, specification, architecture. Phase 1 in Bitrix24 Cloud: six roles with regional access; pipelines for purchases, new developments, rentals, listing acquisition, after-sales and deal support; a property smart process with 100+ fields; email, calendar, mobile app, broker webinars. Website forms create leads with source and UTM. Our own migration tool moved properties with photos, owners, contacts and companies; old deals and emails stayed in the archive by design. The CRM now builds the feeds for idealista, Fotocasa, Kyero, pisos.com and the websites.
Result
Phase 1 closed in July 2026. The old system syncs into Bitrix24 every hour, the portal feeds match its output byte for byte, and since September the CRM publishes new listings to the agency websites. Two-way XML exchange with partner agencies is in acceptance. Parsing portal emails into leads, enquiry-to-property matching, new developments and AI are the next stages, some already estimated. The project is ongoing.
→
03/03
Agri distribution · Ukraine
Agricultural machinery & parts distributor
Problem
A large machinery and spare-parts distributor was launching a CRM from scratch on its own server and needed it connected to its 1C accounting system, with telephony and field-sales tracking to follow.
Solution
A pre-project assessment, then on-premise Bitrix24 from 2024 and an integration with 1C 8.2 (machinery deals sync every 5 minutes); automatic call-back lists, AI call analysis, GPS check-ins for field visits and five training sessions for managers. Kyivstar telephony is being connected to the portal.
Result
Assessment, 1C integration and implementation are complete; the GPS app was delivered in July 2026; telephony is in progress. Ongoing support since 2024.
→
↳ CLIENTS
Trusted by.
↳ REVIEWS
What Our Clients Say
“
After the project, our control system improved — all tasks are completed on time. Not a single inquiry is lost or forgotten. I would recommend only Auspex for CRM implementation.
“
We loved the speed, quality, and competence of their work. Internal communications improved significantly. If I were to recommend a CRM implementation company — it would only be Auspex!
“
The services provided by Auspex met our expectations. We appreciated the quality of work, the software functionality, and the new capabilities after implementation. Our business accelerated thanks to process automation.
↳ WHO WE’RE NOT FOR
Straight talk: we're not for everyone.
A CRM rollout pays off where there's already a flow of inbound and a process worth tidying up. If that isn't you yet, better to save each other the time.
- 01
A micro-team of three with no process
When you get a couple of leads a week and they all live in one person's head, a dedicated CRM is overkill — a spreadsheet and some discipline will do. Come back when the volume grows.
- 02
Shopping for the cheapest CRM
We don't compete on license price. But if you care not only about "cheapest" but about whether leads stop slipping away — we have something to talk about. If the only criterion is the lowest tariff, honestly: a freelancer is a better fit.
- 03
An enterprise with a 12-month procurement cycle
Tenders, SAP/Salesforce, an in-house IT department, legal sign-off at every step — that's a different class of project. We're fast and flexible for SMBs, not built for enterprise procedure.
- 04
You want to configure it all yourself
If you already have an in-house integrator and just need license access — great, but that isn't our format. We take ownership of the outcome; we don't hand you the keys to a box.
Recognize yourself in the other cases? Get in touch. A free audit tells you whether it's worth it — before you spend a cent.
01 How much does CRM implementation cost?
It depends on the complexity of your processes and the number of integrations. CRM implementation costs from €950 to €3,800; projects that need development (1C sync, connectors to external systems) are quoted separately. You get an exact quote after a free discovery call.
02 How long does implementation take?
Basic setup — 2-4 weeks. Full implementation with automations — 1-2 months. We start with the minimum and scale gradually.
03 What if our managers resist the new CRM?
That's a normal reaction — we see it in 80% of projects. That's why we start with 3 basic features that simplify the manager's work (not complicate it). After 2 weeks, managers themselves ask to enable new features.
04 We've already tried CRM — it didn't work. Why would it be different with you?
Usually CRM "doesn't work" not because of the system, but because of the implementation: managers were given 200 features and told "figure it out". We do it differently: audit → adaptation to your processes → training on real tasks → gradual scaling.
05 Which CRM system do you recommend?
It depends on your tasks, budget, and team size. We work with Uspacy, monday.com, Pipedrive, Zoho, SendPulse, and Bitrix24. We'll select the optimal option during the audit.
06 Is there support after implementation?
30 days of support are included in every project. After that, support starts from €200/month.
07 We're a small company (5 people). Do we even need CRM?
If you have sales from multiple channels and at least 2 managers — yes. CRM pays for itself from the first month by capturing leads that used to be lost. A small team can start on a CRM's free or entry plan; licences are arranged through us at the vendor's official price.
08 Do you work with Bitrix24?
Yes. Bitrix24 is one of our core platforms — we implement both Cloud and On-Premise versions. It's ideal for teams of 10-50 who need CRM, telephony, and project management in one system.
09 Do you support GDPR compliance?
Absolutely. All our implementations include GDPR-compliant data handling, consent management, and data deletion workflows.
↳ TRANSPARENT START
No price list. A free audit, then a proposal built for you.
CRM scope varies too much to hide behind a fixed price tag. So we start with a free process audit: we show you where the money leaks, estimate the automation upside, and quote a proposal scoped to your business — not a number you have to phone us to learn.
- 01
Audit
A 30-minute call plus a look at your process. You walk away with a map of where leads and time leak, an estimate of the automation upside, and a 2–4 week rollout plan. Free, no obligation.
- 02
Setup
We implement around your process: CRM, pipelines, integrations (telephony, messengers, 1C), data migration. Median go-live is 30 days.
- 03
Training & support
We train the team on real tasks, hand over written SOPs, and support you for 30 days after launch. By month two you run the system yourself.
↳ In every engagement
↳ FREE AUDIT 30 min · free · ↓
Ready to Get Your Sales Under Control?
Free process audit — 30 minutes, and you'll receive:
1,200+ companies since 2015 · 30-day median go-live
01 A map of where you're losing leads
02 Priorities: what to automate first
03 An implementation plan for 2-4 weeks
We'll call within 24 hours. The plan is yours, even if we don't work together.