SMS Marketing for Uspacy: overview
The app sends SMS and Viber messages to customers straight from Uspacy: from a deal card, in a bulk campaign, or automatically when a deal or lead moves to the stage you need. Messages go through the AlphaSMS service; the app is free, and you pay AlphaSMS only for what you send.
What the app can do
Section titled “What the app can do”| Feature | Where it is in Uspacy | Learn more |
|---|---|---|
| Send a message to one customer | the app tab in a deal, lead or contact card | Sending from the card |
| Ready-made texts that fill in the name, amount and other fields | the app → Templates | Templates |
| A campaign based on a saved CRM filter | the app → Campaigns | Campaigns |
| Messages when the pipeline stage changes | the app → Automation | Automatic messages |
| How many messages were sent and delivered, and how much was spent | the app → Analytics | Analytics |
| Key, senders, stop list, quiet hours | the app → Settings | Settings |
Who can do what
Section titled “Who can do what”| Portal owner and administrators | Other employees | |
|---|---|---|
| Send from a CRM card, see the record’s history | yes | yes — only for records they can open in the CRM |
| Templates and Analytics | yes | yes |
| Campaigns, Automation, Settings | yes | no — these tabs are hidden |
Roles come from Uspacy: the portal owner and users with administrator rights.
Channels
Section titled “Channels”- SMS — a regular text message to a phone number.
- Viber — a message in Viber on behalf of your company: text, as well as an image with a button or a carousel of cards.
- Cascade (Viber → SMS) — the cheaper Viber message goes first; if it is not delivered, the customer gets an SMS. This way the message gets through and you do not overpay.
Where to start
Section titled “Where to start”- Quick start — installation, signing up for AlphaSMS and connecting the key, 10–15 minutes.
- Templates — prepare one or two texts.
- Sending from the card — send your first message to yourself.
What to know from the start
Section titled “What to know from the start”- Numbers on the stop list receive nothing — not from the card, not from a campaign, not automatically.
- One number, one message per campaign, even if the number is recorded in several contacts.
- History is kept in the CRM card: every message is visible in the app tab and in the record history.
- Interface language — Ukrainian or English, following the language of the Uspacy interface.
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