# Auspex — CRM Implementation & Business Automation since 2015 > CRM implementation and business process automation for companies with 5-50 employees. Uspacy, Monday, Pipedrive, Zoho, Bitrix24. 1,500+ projects. Free audit. Source: https://auspex.company/en/ CRM → Automation → AI · est. 2015 1,500+ shipped · 1,200+ clients ▸▸ Auspex Streamline # Stop Losing Customers — Get Your Sales Under Control We don't sell one CRM — we pick the right one for your process and adapt the system to you, not the other way round. For companies with 5-50 employees. [Get a Free Audit →](/en/contact) Auspex is a CRM implementation and business-automation firm. Since 2015 we have shipped 1,500+ projects for 1,200+ companies across Ukraine, Spain, and the EU. 20+ YEARS team CRM expertise 1,200+ COMPANIES automated 1,500+ PROJECTS delivered 6 CRM platforms we deploy ↳ FAMILIAR? ## Sound familiar? 01 Leads arrive from Instagram, WhatsApp, email, your website, and phone calls — scattered across different apps. A manager forgot to call back — the customer went to your competitor within 2 hours. 02 You ask "What's our conversion rate this month?" — and nobody can answer. Because the data lives in Excel, in a manager's notebook, and in Telegram chats. 03 Your key sales rep quit — and took all customer contacts on their phone. No database. No communication history. ## How much is this costing you? Every lost lead is real money. Do the math on your own numbers: leads per day × your average deal × the share you lose. Even 10-15% in most businesses adds up to tens of thousands of euros a year that simply vanish. On the free audit we calculate that figure for you specifically. Meanwhile, your competitors already use CRM: they see every lead, track their team, and get automated reports every Monday. Their customers get a response in 5 minutes — yours wait 5 hours. Every week without a system is a week you're paying salaries for work that could be automated. ↳ WHAT WE DO ## How Auspex Gets Your Sales Under Control We don't just set up CRM — we adapt the system to your processes 01 ### CRM Implementation Full cycle: process audit → CRM selection for your business → configuration → team training → post-launch support. Not a "box with 200 features", but a tool tailored to your tasks. 2–4 weeks 02 ### Business Process Automation Leads distribute themselves across your team, the system reminds reps to call back and runs follow-ups for you — no customer slips through. Every Monday you get a report in Telegram without a single extra click. Your team sells — the system handles the routine. 40–60% less manual 03 ### CRM Audit Already have a CRM but it's "not working"? We'll diagnose it: what's configured, what's not, where the bottlenecks are. In 2-3 days — an optimization plan with specific steps. 2–3 days 04 ### Custom CRM Applications Need a module that doesn't exist in your CRM? Custom integrations, calculators, reports, automations — built for your processes, so what used to take half a day now takes one click. Per project ↳ HOW WE'RE DIFFERENT ## What Makes Us Different 01 ### We adapt CRM to your processes — not the other way around Your business is unique. We don't force you into templates — we study how you work and configure the system around your real workflows. If a CRM doesn't match how your team actually operates, nobody will use it. 02 ### We start small — 3 features, not 200 Complex systems from day one are a recipe for failure. We launch your CRM with the minimum viable set of features, then expand as your team gets comfortable. The result is a system people actually use. 03 ### We stay after launch — 30 days of support included Implementing a CRM is only half the job. We support your team for 30 days after go-live: answering questions, solving problems, and training anyone who falls behind. 04 ### We speak your language Literally: Ukrainian, Russian, English, Spanish. And figuratively: we speak business, not IT jargon. You'll always understand what's happening and why. ↳ HOW WE WORK ## How We Work 1 Step 1 ### Audit We analyze your sales processes: where leads come from, how they're handled, where they're lost. You receive a map of weak spots and priorities — what to fix first to stop losing money. 2 Step 2 ### Selection & Setup We select the right CRM for your business. Configure funnels, automations, messenger and telephony integrations. Not 200 features — just the 10 you need. 3 Step 3 ### Training & Launch We train your team on real tasks. Start with 3 core features — so managers adapt, not resist. 4 Step 4 ### Support After launch, we're here: answering questions, fine-tuning, adding automations as your team gets comfortable. ↳ PLATFORMS ## CRM Systems We Implement [ ![Uspacy](/images/products/uspacy.webp) ### Uspacy → Ukrainian CRM system. A unified workspace for managing key processes with a focus on results. ](/en/products/uspacy)[ ![Monday.com](/images/products/monday.webp) ### Monday.com → Project management, CRM, and process automation platform. Flexible, visual, scalable. ](/en/products/monday)[ ![Pipedrive](/images/products/pipedrive.webp) ### Pipedrive → CRM for sales optimization. Main goal — help track deals and effectively interact with customers. ](/en/products/pipedrive)[ ![Zoho](/images/products/zoho.webp) ### Zoho → Integrated platform: CRM, automation, analytics — for making informed decisions. ](/en/products/zoho)[ ![SendPulse](/images/products/sendpulse.webp) ### SendPulse → Multichannel automation platform: email, chatbots, SMS, web notifications. ](/en/products/sendpulse)[ B ### Bitrix24 → All-in-one business platform: CRM, project management, telephony, communications. Ideal for teams of 10-50. ](/en/products/bitrix24) ↳ STACK [All partners →](/en/partners) ![Google](/images/partners/google.webp) ![Microsoft](/images/partners/microsoft.webp) ![Make](/images/partners/make.webp) ![SendPulse](/images/partners/sendpulse-partner.webp) ![Tucha](/images/partners/tucha.webp) ![GigaCloud](/images/partners/gigacloud.webp) ![Ringostat](/images/partners/ringostat.webp) ![Stream Telecom](/images/partners/streamtelecom.webp) ↳ CASE STUDIES ## Businesses like yours — and what changed [Find a case like yours →](/en/cases) ![CRM dashboard — Vym Canarias](/images/cases/featured-bitrix24.webp) ↳ Featured · 01/03 · Real estate · Spain ### Vym Canarias Problem A 15-year agency on an outdated CRM with limited functionality. Client communication scattered across WhatsApp, email and social, with no call-quality control and no reliable way to match requests to listings. Solution Bitrix24 Cloud with omnichannel intake (WhatsApp, email, social), call transcription and sales-script compliance control, request-to-listing matching, and XML feeds to property portals. Result One omnichannel system across both offices; calls transcribed and checked against the sales script; client requests matched to listings and pushed to portals automatically. 02/03 Agri distribution · Ukraine ### Agricultural machinery & parts distributor Problem A large machinery and spare-parts distributor implemented CRM from scratch and needed a live two-way link with its accounting system — orders, payments, dispatch status and the parts catalogue were split between accounting and the portal. Solution Implementation from zero plus a custom module and web service for two-way accounting↔CRM exchange: parts orders born in accounting fly into the CRM as deals, with payment flag and amount, partial-dispatch status, and first-and-ongoing contractor sync. A dedicated machinery-sales funnel, telephony, manager GPS tracking and a staging environment, with five training sessions. Result The accounting↔CRM exchange on machinery deals runs on a five-minute cycle under monitoring; sales and telephony on one process; AI telephony launched and processed over 22,000 minutes of calls in its first month. Multi-year support since 2024. → 03/03 Logistics · USA ### Logistics holding Problem A multi-division logistics holding on a boxed CRM needed secure password storage by division, management dashboards, reliable backups and group bulk messaging. Solution Boxed-CRM enhancements: a password-vault smart-process with a division access model (master passwords, shared vs personal, rights by division), management dashboards, scheduled portal backups and updates, group bulk messaging, IMAP mail, and custom triggers on field changes. Result A secure per-division password smart-process, dashboards and scheduled backups are live; bulk messaging and IMAP intake configured. Ongoing support across a series of requests. → ↳ CLIENTS ## Trusted by. 1200+ companies ![Client 2](/images/clients/client-02.webp) ![Client 3](/images/clients/client-03.webp) ![Client 4](/images/clients/client-04.webp) ![Client 6](/images/clients/client-06.webp) ![Client 8](/images/clients/client-08.webp) ![Client 9](/images/clients/client-09.webp) ![Client 11](/images/clients/client-11.webp) ![Client 12](/images/clients/client-12.webp) ![Client 13](/images/clients/client-13.webp) ![Client 14](/images/clients/client-14.webp) ![Client 15](/images/clients/client-15.webp) ![Client 16](/images/clients/client-16.webp) ![Client 17](/images/clients/client-17.webp) ![Client 18](/images/clients/client-18.webp) ![Client 19](/images/clients/client-19.webp) ↳ REVIEWS 03 · field-tested ## What Our Clients Say ![Kateryna Aleksieienko, Director, "Alliance-Personnel" (HR)](/images/testimonials/portrait-02.webp) “ After the project, our control system improved — all tasks are completed on time. Not a single inquiry is lost or forgotten. I would recommend only Auspex for CRM implementation. Kateryna Aleksieienko Director, "Alliance-Personnel" (HR) ![Ivan Vuiko, HR Manager, "TemplateMonster" (IT)](/images/testimonials/portrait-03.webp) “ We loved the speed, quality, and competence of their work. Internal communications improved significantly. If I were to recommend a CRM implementation company — it would only be Auspex! Ivan Vuiko HR Manager, "TemplateMonster" (IT) ![Oleksandr Pokhalchuk, CEO, "Tekhmedservis-TMS" (pharmaceuticals)](/images/testimonials/portrait-01.webp) “ The services provided by Auspex met our expectations. We appreciated the quality of work, the software functionality, and the new capabilities after implementation. Our business accelerated thanks to process automation. Oleksandr Pokhalchuk CEO, "Tekhmedservis-TMS" (pharmaceuticals) [All reviews →](/en/reviews) ↳ WHO WE’RE NOT FOR ## Straight talk: we’re not for everyone. A CRM rollout pays off where there’s already a flow of inbound and a process worth tidying up. If that isn’t you yet, better to save each other the time. - ✕ ### A micro-team of three with no process When you get a couple of leads a week and they all live in one person’s head, a dedicated CRM is overkill — a spreadsheet and some discipline will do. Come back when the volume grows. 01 - ✕ ### Shopping for the cheapest CRM We don’t compete on licence price. But if you care not only about “cheapest” but about whether leads stop slipping away — we have something to talk about. If the only criterion is the lowest tariff, honestly: a freelancer is a better fit. 02 - ✕ ### An enterprise with a 12-month procurement cycle Tenders, SAP/Salesforce, an in-house IT department, legal sign-off at every step — that’s a different class of project. We’re fast and flexible for SMBs, not built for enterprise procedure. 03 - ✕ ### You want to configure it all yourself If you already have an in-house integrator and just need licence access — great, but that isn’t our format. We take ownership of the outcome; we don’t hand you the keys to a box. 04 Recognise yourself in the other cases? Get in touch. A free audit tells you whether it’s worth it — before you spend a cent. ↳ FAQ ## Frequently Asked Questions 09 most-asked 01 How much does CRM implementation cost? It depends on the complexity of your processes and the number of integrations. A typical project for a company with 5-20 employees costs €800-€2,000 for implementation. We'll calculate the exact cost during a free audit. 02 How long does implementation take? Basic setup — 2-4 weeks. Full implementation with automations — 1-2 months. We start with the minimum and scale gradually. 03 What if our managers resist the new CRM? That's a normal reaction — we see it in 80% of projects. That's why we start with 3 basic features that simplify the manager's work (not complicate it). After 2 weeks, managers themselves ask to enable new features. 04 We've already tried CRM — it didn't work. Why would it be different with you? Usually CRM "doesn't work" not because of the system, but because of the implementation: managers were given 200 features and told "figure it out". We do it differently: audit → adaptation to your processes → training on real tasks → gradual scaling. 05 Which CRM system do you recommend? It depends on your tasks, budget, and team size. We work with Uspacy, Monday.com, Pipedrive, Zoho, and SendPulse. We'll select the optimal option during the audit. 06 Is there support after implementation? 30 days of support are included in every project. After that — optional support packages from €200/month. 07 We're a small company (5 people). Do we even need CRM? If you have sales from multiple channels and at least 2 managers — yes. CRM pays for itself from the first month by capturing leads that used to be lost. For small teams, there are budget options from €30/month. 08 Do you work with Bitrix24? Yes. Bitrix24 is one of our core platforms — we implement both Cloud and On-Premise versions. It's ideal for teams of 10-50 who need CRM, telephony, and project management in one system. 09 Do you support GDPR compliance? Absolutely. All our implementations include GDPR-compliant data handling, consent management, and data deletion workflows. ↳ TRANSPARENT START ## No price list. A free audit, then a proposal built for you. CRM scope varies too much to hide behind a fixed price tag. So we start with a free process audit: we show you where the money leaks, estimate the automation upside, and quote a proposal scoped to your business — not a number you have to phone us to learn. 1. 01 ### Audit A 30-minute call plus a look at your process. You walk away with a map of where leads and time leak, an estimate of the automation upside, and a 2–4 week rollout plan. Free, no obligation. 2. 02 ### Setup We implement around your process: CRM, pipelines, integrations (telephony, messengers, 1C), data migration. Median go-live is 30 days. 3. 03 ### Training & support We train the team on real tasks, hand over written SOPs, and support you for 30 days after launch. By month two you run the system yourself. ↳ In every engagement Process auditSetup around your processIntegrationsData migrationTeam training30 days of support ↳ FREE AUDIT 30 min · free · ↓ ## Ready to Get Your Sales Under Control? Free process audit — 30 minutes, and you'll receive: 1,200+ companies since 2015 · 30-day median go-live 01 A map of where you're losing leads 02 Priorities: what to automate first 03 An implementation plan for 2-4 weeks We'll call within 24 hours. The plan is yours, even if we don't work together.