# SMS Marketing for Uspacy: overview — Auspex

> The app sends SMS and Viber messages to customers straight from Uspacy: from a deal card, in a bulk campaign, or automatically when a deal or lead moves to the stage you need.

Source: https://auspex.company/en/docs/sms-marketing/

# SMS Marketing for Uspacy: overview

The app sends SMS and Viber messages to customers straight from Uspacy: from a deal card, in a bulk campaign, or automatically when a deal or lead moves to the stage you need. Messages go through the **AlphaSMS** service; the app is free, and you pay AlphaSMS only for what you send.

## What the app can do

[](#what-the-app-can-do)

Feature

Where it is in Uspacy

Learn more

Send a message to one customer

the app tab in a deal, lead or contact card

[Sending from the card](./card/)

Ready-made texts that fill in the name, amount and other fields

the app → **Templates**

[Templates](./templates/)

A campaign based on a saved CRM filter

the app → **Campaigns**

[Campaigns](./campaigns/)

Messages when the pipeline stage changes

the app → **Automation**

[Automatic messages](./automation/)

How many messages were sent and delivered, and how much was spent

the app → **Analytics**

[Analytics](./analytics/)

Key, senders, stop list, quiet hours

the app → **Settings**

[Settings](./settings/)

## Who can do what

[](#who-can-do-what)

Portal owner and administrators

Other employees

Send from a CRM card, see the record’s history

yes

yes — only for records they can open in the CRM

**Templates** and **Analytics**

yes

yes

**Campaigns**, **Automation**, **Settings**

yes

no — these tabs are hidden

Roles come from Uspacy: the portal owner and users with administrator rights.

## Channels

[](#channels)

-   **SMS** — a regular text message to a phone number.
-   **Viber** — a message in Viber on behalf of your company: text, as well as an image with a button or a carousel of cards.
-   **Cascade (Viber → SMS)** — the cheaper Viber message goes first; if it is not delivered, the customer gets an SMS. This way the message gets through and you do not overpay.

## Where to start

[](#where-to-start)

1.  [Quick start](./quick-start/) — installation, signing up for AlphaSMS and connecting the key, 10–15 minutes.
2.  [Templates](./templates/) — prepare one or two texts.
3.  [Sending from the card](./card/) — send your first message to yourself.

## What to know from the start

[](#what-to-know-from-the-start)

-   **Numbers on the stop list receive nothing** — not from the card, not from a campaign, not automatically.
-   **One number, one message per campaign**, even if the number is recorded in several contacts.
-   **History is kept in the CRM card**: every message is visible in the app tab and in the record history.
-   **Interface language** — Ukrainian or English, following the language of the Uspacy interface.

Have a question? See [Questions and answers](./faq/) and [If something is not working](./troubleshooting/).

[Next  
Quick start](/en/docs/sms-marketing/quick-start/)